Yes, we do! From the moment you confirm your order we'll continue to look after you! Our process page explains the typical way we work and once we commence production you'll benefit from the following:

 

1. SHIPPING

Clients are provided with an estimated delivery date and 24 hour shipping is offered for standard sized costumes or 48 hour shipping for larger costumes. As costumes are lightweight but large, the shipping prices are calculated on volume. All costumes are trackable and shipping and packaging is charged at cost. If you're deadline changes, or you want a choice of service, depending on size of costume and location we can offer the following delivery options: by 9am, by 10am, by 1pm, and Saturday delivery.

 

2. GUARANTEE

We offer a 'no-quibble' on receipt guarantee. Any problem, let us know, we'll put it right. Within the first year of ownership we continue to offer support on a clear and fair basis - details available on request.

 

3. ACCESSORIES

If you want anything else for your costume e.g. seasonal clothing, replacement parts, we will be only too happy to provide you with a competitive price. If you want to order additional items when ordering your costume, we'll be able to provide a much better price. Further information about our accessories on the next 'tab' on this page.

 

4. REFURBISHMENT

We provide ongoing support to our clients to ensure the longevity of their costume. We offer a full service for costume re-furbishment including pick up and return! For just £80.00 (+ shipping and VAT) we will carefully clean the costume and make repairs to make sure that it looks just fine for the next outing! In some circumstances we can offer a collect and return service. Ask or details.

 

Our clients often offer to talk to prospective customers - if you want to talk to one of them, let us know!

 

SpaceBoy Zak and SuperSeal Sammy (left) were designed and made

by us for a Holiday Park. The brief required us to supply two

characters to appeal to two age groups that could interact with

each other.

 

Don't worry about not having a design - just provide us with some

ideas and we're happy to help. Have another look at our process

page which shows you how simple it can be to work with us to

bring a character to life.

 

 

 

Our in-house design service can work in a couple of ways:

 

1. A visual to show you how your character might look

 

This service is 'part of the deal'. It is an interpretation of your character and isn't a replication of the finished product per se. It's about showing you shape, proportion, silhouette, colours and branding. The resulting visual is not available for you to use commercially for various reasons and if you are looking for a character design service that will be used for a mascot and other media...

 

2. Character Development

 

We have the ability to spend much more time developing a character for you that will be made into your mascot, but also may be the face of your organisation or group. This is a much more time consuming process. Because of this, this is a separate offering from us and is charged additionally. You will be able to use this character on all media and a price is also offered 'per pose' so you can have your character performing various activities.

 

The lead time for character development artwork might be longer than option 1.

Making a costume in itself doesn't take weeks! It's the demand for our product that tends to impact on our lead times.

 

Depending on the type of costume you order and the time of year, some times are lead times can be as low as 2 weeks.

 

However, as our business has grown in line with product demand, even with a bigger work force our lead times can be as long as 6 weeks.

 

We encourage clients to start talking to us as soon as they are thinking about their costume - we understand that sometimes plans don't always work out, but it means that if they do, you won't be disappointed by us being unable to supply your mascot costume in time.

 

We look forward to hearing from you!!!

 

This website is designed and operated by Frenzy Creative Limited.

 

All images and copy is subject to copyright and must not be reproduced without permission.

 

The Frenzy App is available free of charge from Apple App Store.

 

Registered in England 05941520

 

VAT Reg No: 933193621

 

Building 4 Unit 1

Tameside Business Park

Windmill Lane

Denton

Manchester

M34 3QS

 

 

 

 

MASCOT COSTUME WEAR AND CARE

 

It is recommended that you look after your costume as carefully as possible. Like any garment, if it is looked after and maintained well, it will last for a very long time.

 

To make it even easier for you to look after your mascot costume or character costume, we've put our care instructions online so no matter where you are you'll always have access to them. To download or view your copy of the care instructions for your mascot costume, click here. 

 

Have a good read of the instructions and if you find that it doesn't answer your specific need, then just give us a call or send us an email - we're always happy to help and advise!

MASCOT COSTUME ACCESSORIES & SOFT TOYS

 

Frenzy now offer a range of accessories for existing and new clients. You can even transform your mascot by exploring seasonal outfits! Email or phone for further details. 

 

INTEGRAL COOLING FANS with battery packs from £75.00 fitted + VAT (rechargeable available at extra cost). Add £38.00 + VAT to the above and we'll pick up and return with fan in situ! 

 

COOL "STRAP" VESTS made bespoke for you from £25.00 each or two for £47.50 + VAT - click here to see one! 

 

EXTRA SHOES buy these when you order or years later - your choice - from £99.00 + VAT (depending on complexity) + VAT and delivery 

 

SOFT/ PLUSH TOYS OF YOUR MASCOT - we are in a position to refer you to a choice of partners that can arrange for your mascot to be created as a soft/ plush toy compliant with all EC regulations - the shortest run being for 650 units 

 

To discuss your specific requirement, just call or email us! Details are at the top right!

MASCOT COSTUME CLEANING AND REFURBISHMENT

 

When you think it's time your mascot costume or character costume is due for a 'good clean' then why not send it back to us?

 

We can arrange for your boxed costume to be collected, we'll then do all the 'dirty work', box it back up again and send it back to you! Please note that we can only collect standard sized costumes.

 

This service, including trackable delivery and VAT is just £133.00!!

As the company continues to grow, we are always happy to hear from prospective employees with relevant skills and experience.

 

Ideally we are looking for staff who are looking for a new challenge - to work in a refreshing and liberating environment in a business that's growing fast.

 

If you are a prop maker, a cutter, a machinist or a marketing professional, then please email us with your details and we can arrange a time to talk.

 

All applications for employment are dealt with confidentially.